Service
Service Questions

Questions

FAQ
FAQ

 

Q1: Are you a manufacturer or trading company? 

A: We are a OEM/ODM factory, and we have built up our company since 2011.


Q2: How big is your factory facility?

A: We have free dust workshop both in ShenZhen and Dongguan.

 

Q3: What is your MOQ? Can I get some samples? 

A: We have no MOQ requirement for our standard models, For customized models,

There are different MOQ ranging from 50pcs-200pcs per model .

Standard samples and customized samples is at your option.


Q4: How does your factory control the quality?

A: Quality is our life, Our QC department carry out very strict quality inspection from raw material to finished product, there are 5 times testing to be done during the production process .


Q5: How long is the warranty period?

A: Generally the warranty period is 3 year. It depends on different products.

 

Q6: What is the delivery time of the products?

A: Standard samples in stock will be sent within 3 days after payment.

    7-15 workdays for the customized samples.

    15-20 workdays for mass production.

 

Q7: What is your shipping method?

A: DHL, UPS, FedEx, TNT, EMS, Air Freight, Sea Freight

 

Q8: Payment methods and payment term?

A: Payment Methods: T/T, Paypal and Western union etc.

Payment Term: Payment in advance for samples,30% deposit and 70% balance before shipment for mass production:

 

Q9: I haven't done business with your company before, how can i trust your company? 

A: we are able to provide professional proposal and reasonable price with 10-years experience in this trade.

We are certified gold supplier on Alibaba for 5 years with good trading records,

 

Q10: As the shipping period will take long time, how can you make sure the goods won’t be broken?

Our products are packed safely with foam wrapper and wooden box, And there is

“Fragile” warn sticker putted on the wooden box.

 

Q11: After we received the goods, will you provide user manual and calibration software?

A: yes, we will debug the software before shipping, and send user guide to our customers.